Responsible Gaming
at fbajje
fbajje is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control.
fbajje places player welfare at the core of its platform design. Every account has access to protection tools including deposit limits, session reminders, and self-exclusion — all available directly from your account settings without any waiting period.
fbajje operates a zero-tolerance policy towards underage gambling. All accounts are subject to age verification as part of the KYC process. Any account found to be operated by a person under 18 years of age will be immediately suspended and all funds returned.
Set daily, weekly, or monthly deposit limits on your fbajje account to keep your spending within a budget you are comfortable with. Limits take effect immediately when set. Increasing a limit requires a mandatory 7-day cooling-off period before the new limit applies.
Use the time-out feature to temporarily suspend your fbajje account for a period of your choosing — from 24 hours up to 6 weeks. You can also set session time reminders that alert you when you have been playing for a specified duration during any single session.
If you feel that gambling is negatively affecting your life, fbajje's self-exclusion programme allows you to block access to your account for a minimum period of 6 months up to a permanent lifetime ban. Self-exclusion cannot be reversed during the chosen period.
fbajje's player support team is trained in responsible gaming awareness and can assist you in setting up any protection tool, answer questions about problem gambling, or escalate your case to a specialist support organisation operating in Bangladesh.
fbajje's Commitment to Safe Play
For the vast majority of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — online gaming at fbajje is a fun and rewarding pastime. They set a budget, enjoy the games, and step away when they choose. fbajje is designed to support exactly this kind of balanced, recreational approach to gambling.
However, fbajje recognises that for a small number of players, gambling can become problematic. Problem gambling can affect mental health, personal finances, family relationships, and professional life. When gambling shifts from entertainment to compulsion, the consequences can be serious — and fbajje takes that reality seriously.
Our responsible gaming programme is built on four core principles: prevention (giving players the information and tools to gamble safely before problems develop), detection (monitoring account activity for patterns that may indicate a problem), intervention (reaching out proactively when concerning patterns are identified), and support (connecting players who need help with appropriate resources and treatment options).
fbajje staff are trained to recognise signs of problem gambling and to respond with empathy and practicality. If a member of our team identifies a concern about your account, they may contact you directly — not to penalise you, but to offer support and check in on your wellbeing.
Only ever gamble with money you can afford to lose. If you are gambling with money intended for rent, food, bills, education, or family expenses — that is a warning sign that your gambling habits need attention. Set your limits before you start, and stick to them.
All fbajje players must be 18 years of age or older. Age verification is required during account registration and again at withdrawal. Underage gambling is illegal and harmful, and fbajje has zero tolerance for it.
Strict 18+ Age Policy
During account registration, all players are required to confirm that they are 18 years of age or older. This declaration alone is not sufficient — fbajje also conducts identity verification (KYC) checks that confirm date of birth against government-issued identity documents such as the Bangladesh National Identity Card (NID). Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended.
Age Verification Process
To complete age verification on fbajje, players must submit a clear copy of a valid government-issued photo ID that includes their full name and date of birth. Accepted documents include the Bangladesh National Identity Card, a valid Bangladeshi passport, or an official birth certificate paired with a secondary photo ID. All documents are reviewed by the fbajje compliance team and stored securely in accordance with the fbajje Privacy Policy.
Parental Controls and Underage Access Prevention
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Several free tools are available that allow you to block specific categories of website — including online gambling — on shared devices. fbajje cannot be held responsible for underage access that occurs as a result of a registered adult player sharing their login credentials or device access with a minor.
Recognising Problem Gambling
Many people gamble recreationally without any negative consequences. But when gambling begins to interfere with daily life — finances, relationships, work, or mental health — it has crossed a line that warrants attention. The signs below are not a clinical diagnosis, but they are common indicators that gambling may have become a problem.
- Gambling with money that should be used for essential expenses such as rent, food, utilities, or education fees.
- Feeling restless, anxious, or irritable when you try to cut down or stop gambling.
- Chasing losses — increasing bets or playing longer in an attempt to recover money you have lost.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money from others, taking out loans, or selling personal belongings to fund gambling.
- Gambling as a way to escape stress, depression, anxiety, or emotional problems rather than for entertainment.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Failed repeated attempts to reduce or stop gambling despite genuinely wanting to.
- Thinking about gambling constantly — planning the next session, reliving past wins, or calculating future bets.
Player Protection Tools
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (BDT). Once your limit is reached, no further deposits can be made until the period resets. Reducing your limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions during a losing run.
Set a session duration reminder that notifies you when you have been playing for a specified length of time (e.g., 30 minutes, 1 hour, 2 hours). The reminder appears as an on-screen notification. You choose how long your sessions should ideally last — fbajje will let you know when you have reached that point.
In addition to deposit limits, fbajje allows you to set a net loss limit over a given period. Once your total losses reach your set threshold for that day, week, or month, further play is automatically suspended until the period resets. This prevents the common trap of chasing losses beyond your original budget.
If you feel that you need a short break from gambling — whether after a bad session, during a stressful period, or simply as a healthy pause — you can apply a time-out to your account. Time-outs are available in durations of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, you cannot log in, deposit, or play.
Your fbajje account dashboard provides a complete, transparent record of your deposits, withdrawals, wagers, wins, and losses over any time period you select. Reviewing your account history regularly is one of the most effective ways to stay aware of how much time and money you are actually spending on the platform.
Reality check notifications can be enabled to display a pop-up at regular intervals during your gaming session showing how long you have been playing and your net win or loss for the session. This prevents the "time blindness" that can occur during extended gaming sessions and helps you make informed decisions about whether to continue playing.
Self-Exclusion Programme
Self-exclusion is appropriate when you feel that shorter-term tools like time-outs or deposit limits are not sufficient to address the level of control you are experiencing over your gambling. It is a decisive step, and fbajje supports you fully in taking it.
Available Self-Exclusion Periods
fbajje offers self-exclusion for the following periods: 6 months, 1 year, 3 years, 5 years, and permanent (lifetime) exclusion. You select the period that feels appropriate for your situation. There is no wrong choice — any period of self-exclusion is a positive step.
What Happens During Self-Exclusion
During your self-exclusion period, your fbajje account will be suspended immediately and completely. You will not be able to log in, access games, make deposits, or receive promotional communications from fbajje. Any balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within 5 business days.
How to Apply Self-Exclusion
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1Log in to your fbajje account Navigate to Settings > Responsible Gaming > Self-Exclusion from your account dashboard.
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2Select your exclusion period Choose from 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Read the confirmation text carefully before proceeding.
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3Confirm your decision You will be asked to confirm your choice twice to ensure it is intentional. Self-exclusion takes effect immediately upon confirmation.
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4Receive your confirmation email A confirmation of your self-exclusion, including the start date, end date (if applicable), and balance refund instructions, will be sent to your registered email address within 1 hour.
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5Balance refund processed Any remaining account balance will be refunded to your registered payment method within 5 business days. The compliance team may contact you to verify your identity before processing the refund.
Getting Help
Problem gambling is a recognised condition that responds well to professional support and structured intervention. Many people across Bangladesh have successfully addressed problematic gambling with the help of counsellors, support groups, and dedicated treatment programmes. There is no shame in seeking help — in fact, it is the most responsible choice you can make for yourself and your family.
fbajje Support Team
fbajje's customer support team is the first point of contact for any player who feels their gambling is becoming a concern. Our team can help you activate any of the player protection tools described on this page, apply self-exclusion, answer questions about responsible gaming, or simply listen without judgment. Contact us at [email protected] at any time.
Steps to Take Right Now if You Are Concerned
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1Pause and reflect honestly Take a few minutes away from the screen and ask yourself honestly whether your gambling has been affecting your finances, relationships, or emotional wellbeing. Honest self-assessment is the foundation of change.
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2Set immediate limits on your account Log in to your fbajje account and set deposit and session limits that reflect a responsible budget. If you are not sure where to start, a daily deposit limit of ৳500 to ৳1,000 is a reasonable starting point for recreational play.
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3Take a time-out if needed If you feel the urge to gamble impulsively or are in a distressed emotional state, apply a time-out to your account immediately. Even a 24-hour break can help break the cycle and give you space to think clearly.
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4Talk to someone you trust Share your concerns with a trusted friend, family member, or colleague. Secrecy often makes problem gambling worse. Having a support person who is aware of your situation provides accountability and emotional relief.
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5Contact fbajje support or a specialist organisation Reach out to [email protected] or seek guidance from a mental health professional or counsellor in your area. Many counsellors in Dhaka, Chittagong, Sylhet, and other major cities have experience working with behavioural addictions including problem gambling.
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6Consider self-exclusion If you feel that short-term measures are not enough, apply for self-exclusion. It is the most decisive tool available and fbajje will support you fully through the process. Email [email protected] with the subject "Self-Exclusion Request" for immediate assistance.
Support for Families and Friends
Living with or being close to someone who has a gambling problem can be stressful, confusing, and emotionally draining. You may have noticed unexplained financial difficulties, secrecy around devices or accounts, mood swings related to wins and losses, or missing money. These are recognised signs of problem gambling in someone close to you.
How to Approach the Conversation
Talking to someone about their gambling problem can be difficult, but it is often the most helpful thing you can do. Choose a calm, private moment when neither of you is stressed or emotional. Use "I" statements rather than accusations — for example, "I have noticed you seem worried about money lately and I want to help" rather than "You have been gambling all our savings away." Express concern without blame, and listen as much as you speak.
Protecting Family Finances
If you are concerned that a family member's gambling is putting shared finances at risk, consider the following practical steps: open separate bank accounts so that joint funds are not accessible for gambling; review and, if necessary, change shared account passwords and PINs; speak to your bank about account freezes or spending restrictions on shared accounts. In Bangladesh, major banks including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank can advise on account protection measures.
Third-Party Account Concerns
If you believe that a third party — such as a family member — has gained access to a fbajje account that does not belong to them, or is operating an account under false pretences, contact fbajje at [email protected]. We will investigate confidentially and take appropriate action to protect all parties involved. We cannot share account-specific details with third parties, but we can apply restrictions and escalate concerns to our compliance team.
Contact Our Support Team
Email Support
Send us an email at any time. For responsible gaming matters, include "Responsible Gaming" or "Self-Exclusion Request" in the subject line so your message is routed immediately to our trained support staff.
[email protected]Response Times
Standard support queries are responded to within 2 hours (Bangladesh Standard Time, UTC+6). Urgent responsible gaming requests — including self-exclusion applications — are processed within 2 hours, 24 hours a day, 7 days a week.
Available 24/7Confidential and Non-Judgmental
All responsible gaming communications are handled with complete confidentiality. Our support staff are trained to respond with empathy and professionalism. You will never be penalised, shamed, or pressured for raising a responsible gaming concern.
Private & SecurePlay Responsibly at fbajje
Now that you understand fbajje's responsible gaming tools and policies, explore our platform with confidence. Set your limits, play within your budget, and enjoy the games. fbajje is here to support safe, enjoyable gaming for every player in Bangladesh.