fbajje Privacy Policy

1.1 Registration Data

When you create a fbajje account, we collect the following information that you provide directly: your full legal name, date of birth, residential address in Bangladesh (including division and district), email address, and mobile phone number. This information is required to create and identify your account, verify your age (18+ requirement), and communicate with you about your account.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also collect a recent utility bill or bank statement as proof of address, and evidence of ownership of the payment method you use. These documents are collected and stored solely for the purpose of identity verification and regulatory compliance.

1.3 Transaction Data

We collect records of all deposits, withdrawals, bonuses credited, wagers placed, and game results associated with your account. This includes the date, time, amount in BDT (Bangladeshi Taka), payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), and transaction reference numbers. Transaction data is retained for compliance, dispute resolution, and anti-money-laundering monitoring purposes.

1.4 Technical and Device Data

When you access fbajje, our servers automatically log certain technical information including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, time zone (Bangladesh Standard Time, UTC+6), and the pages you visit within the platform. This data is used for fraud detection, platform optimisation, and security monitoring.

1.5 Communications Data

If you contact our support team at [email protected], any emails, messages, or records of those communications are retained. This allows us to maintain continuity of support, investigate complaints, and improve service quality.

1.6 Summary of Data Categories

2.1 Account Management

Your registration data is used to create, maintain, and secure your fbajje account. This includes authenticating your identity at login, enabling password recovery, applying account-level settings such as responsible gaming limits, and communicating important account notifications such as deposit confirmations, withdrawal processing updates, and security alerts.

2.2 Payment Processing

Transaction data is used to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), to reconcile your account balance, to apply bonus credits where applicable, and to investigate and resolve any payment disputes or discrepancies. fbajje does not store full payment credentials; these remain with the respective payment providers.

2.3 Identity Verification and Compliance

KYC documents and identity data are processed to verify that you meet fbajje's eligibility criteria (including the 18+ age requirement), to detect and prevent fraud, to fulfil anti-money-laundering monitoring obligations, and to respond to any lawful requests from relevant authorities. This processing is necessary for fbajje to operate as a responsible platform.

2.4 Platform Security and Fraud Prevention

Technical and device data, including IP addresses and login patterns, are analysed to detect suspicious activity, prevent unauthorised account access, identify multi-account abuse, and block automated bots or scripts. This processing is essential for protecting both individual players and the integrity of the platform.

2.5 Service Improvement and Analytics

Aggregate, anonymised data derived from gaming activity and platform usage patterns is used to improve the performance, stability, and user experience of fbajje. This may include identifying which games are most popular, optimising page load times for players in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh, and improving the mobile experience for bKash and Nagad users.

2.6 Responsible Gaming Monitoring

Gaming behaviour data — including session duration, deposit frequency, and wagering patterns — is monitored to identify players who may be exhibiting signs of problematic gambling behaviour. Where such patterns are identified, fbajje may proactively contact the player or apply protective measures in accordance with our Responsible Gaming Policy. This processing is carried out in the interest of player welfare and platform integrity.

3.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits, maintain your session state, and remember certain preferences. Cookies cannot execute code, carry viruses, or access other files on your device.

3.2 Types of Cookies Used by fbajje

3.3 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, delete, or block cookies. However, disabling strictly necessary or security cookies will impair your ability to use the fbajje platform — login sessions will not persist, and certain game features may not load correctly. Performance cookies can be disabled without affecting core functionality.

4.1 Payment Processors

In order to process deposits and withdrawals, fbajje shares necessary transaction details with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. The data shared is limited to the information required to authorise and settle the transaction. Each payment provider operates under its own privacy policy and data protection obligations.

4.2 Game Software Providers

Games available on fbajje are delivered by third-party software studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, and Microgaming. To facilitate game sessions, a session token and anonymised player identifier are shared with the relevant game provider's servers. Your full personal details, email address, and payment information are never shared with game providers.

4.3 Identity Verification Services

Where fbajje uses third-party KYC services to assist in verifying identity documents, the relevant document data is shared with that service provider solely for the purpose of verification. These providers are contractually prohibited from retaining or using your documents for any other purpose.

4.4 Legal and Regulatory Disclosure

fbajje may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when legally compelled to do so, or when we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In such cases, we will disclose only the minimum data necessary to fulfil the legal obligation and will inform you of the disclosure where permitted by law.

5.1 Encryption in Transit and at Rest

All data transmitted between your device and fbajje servers is encrypted using TLS 1.2 or higher. Sensitive data stored on fbajje servers — including identity document copies and account credentials — is encrypted at rest using AES-256 encryption. Account passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.

5.2 Access Controls

Access to personal data within fbajje's internal systems is restricted on a strict need-to-know basis. Customer support agents can access account data only to the extent necessary to respond to your support query. Financial data and KYC documents are accessible only to compliance and payment processing staff. All internal access is logged and subject to periodic audit.

5.3 Fraud and Intrusion Detection

fbajje's platform infrastructure is monitored around the clock (Bangladesh Standard Time, UTC+6) for anomalous login patterns, unusual transaction volumes, and potential intrusion attempts. Automated detection systems flag suspicious activity for manual review by the security team. Known malicious IP ranges are blocked at the network perimeter.

5.4 Data Breach Response

In the event of a confirmed data breach affecting your personal information, fbajje will notify affected players by email within 72 hours of becoming aware of the breach, to the extent technically feasible. The notification will describe the nature of the breach, the categories of data affected, the measures fbajje has taken to contain the breach, and any steps you should take to protect yourself (such as changing your password).

6.1 Active Account Data

While your fbajje account is active, all registration data, transaction records, gaming history, and communications data associated with your account are retained in full. This data is necessary for ongoing account management, dispute resolution, and responsible gaming monitoring.

6.2 Closed Account Data

Following the closure of your fbajje account — whether at your request or due to a Terms & Conditions violation — your personal data is retained for a minimum period of 5 years from the date of closure. This retention period is maintained to comply with anti-money-laundering record-keeping principles, to resolve any post-closure disputes or chargebacks, and to enforce any applicable self-exclusion or account restrictions.

6.3 KYC Document Retention

Identity verification documents (NID copies, proof of address, payment method verification) are retained for a minimum of 5 years from the date of submission, consistent with standard financial services compliance practice. After this period, documents are securely deleted from fbajje's storage systems unless a specific legal reason to retain them longer exists.

7.1 Right of Access

You have the right to request a copy of all personal data that fbajje holds about you. This is sometimes called a Subject Access Request (SAR). To submit a SAR, email [email protected] with the subject line "Data Access Request" and include your registered account username and email address. fbajje will provide a structured summary of your data within 10 business days.

7.2 Right to Rectification

If any personal data that fbajje holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account data (name, address, email, mobile number), you can update this directly from your account profile. For data embedded in compliance records, contact [email protected] and we will assess and correct the data where technically possible.

7.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that erasure requests may be declined or partially fulfilled where fbajje has a legal obligation to retain certain data (e.g., transaction records for AML compliance). We will clearly explain any such limitation in our response to your request.

7.4 Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for data that you provided directly to fbajje and that is processed on the basis of your consent or a contractual relationship. Submit a portability request to [email protected] with the subject line "Data Portability Request".

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from fbajje, email [email protected] with the subject line "Marketing Opt-Out". Your request will be processed within 5 business days. Note that opting out of marketing does not affect transactional, security, or compliance-related communications.

8.1 Contacting fbajje About Privacy

For all privacy-related enquiries, data access requests, correction requests, deletion requests, marketing opt-outs, or complaints, please email the fbajje data team at [email protected]. Use the subject line that best describes your enquiry (e.g., "Privacy Complaint", "Data Access Request", "Marketing Opt-Out", "Data Deletion Request") to ensure your message is routed to the correct team member. fbajje aims to acknowledge all privacy-related correspondence within 2 business days (BST, UTC+6).

8.2 What to Include in a Privacy Complaint

To help fbajje investigate and resolve your complaint efficiently, please include the following information in your email: your full name as registered on your fbajje account, your registered email address and mobile number, a clear description of the data handling issue or concern, the date(s) on which the issue occurred (if known), and any relevant reference numbers (e.g., transaction IDs, support ticket numbers). The more detail you provide, the faster fbajje can investigate and respond.

8.3 Response Timeframes

fbajje commits to the following response timeframes for privacy-related correspondence:

• Acknowledgement: Within 2 business days of receiving your email (Bangladesh Standard Time, UTC+6).
• Initial assessment: Within 5 business days — we will confirm whether we are able to fulfil your request and outline any limitations.
• Full resolution: Within 10 business days for standard requests. Complex requests involving large data sets or legal review may require up to 30 calendar days — we will notify you promptly if this applies.

8.4 Updates to This Privacy Policy

fbajje reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal standards. When material changes are made, registered players will be notified by email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the fbajje platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree with an update, you should close your account and discontinue use of the platform before the effective date.