fbajje Frequently Asked
Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, playing games, claiming bonuses, and staying safe on fbajje — answered clearly in one place.
Every question on this page is answered directly — first sentence is the standalone answer, no hunting through paragraphs. We know your time matters.
Full guidance on bKash, Nagad, Rocket, and Upay deposits and withdrawals — the payment methods most used by players across Bangladesh in 2026.
Questions about BPL, IPL, T20 World Cup, and Bangladesh Tigers betting markets are answered in plain English with no unnecessary jargon.
Wagering requirements, free spins, cashback — explained simply so you understand exactly what you are getting and what is required before withdrawing.
fbajje enforces strict age verification and provides responsible gaming tools. This FAQ explains self-exclusion, deposit limits, and how to get help if needed.
If your question is not covered here, the fbajje support team is available at [email protected]. Responsible gaming queries are prioritised and handled within 2 hours.
Account & Registration
QHow do I create an account on fbajje?
Creating an fbajje account takes less than two minutes. Visit the fbajje website, click the registration link, and fill in your username, email address, password, and mobile number. You will need to confirm that you are 18 years or older and agree to the Terms and Conditions. Once submitted, a verification email or SMS will be sent to confirm your details before your account is fully activated.
QWhat documents do I need to verify my fbajje account?
fbajje requires a government-issued photo ID to complete account verification (KYC). Accepted documents include your Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a driving licence paired with proof of address. All documents must be clearly legible. Verification is typically completed within 24 hours of submission. Unverified accounts may have withdrawal limits applied until verification is complete.
QI forgot my fbajje password — how do I reset it?
You can reset your fbajje password by clicking the "Forgot Password" link on the login page. Enter your registered email address, and a password reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam folder. For further assistance, contact the fbajje support team at [email protected].
QCan I have more than one fbajje account?
No. fbajje strictly permits only one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and any pending withdrawals being forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately to have the duplicate closed.
QHow do I close my fbajje account permanently?
To permanently close your fbajje account, email [email protected] with the subject line "Account Closure Request" and include your registered username. Any remaining balance will be refunded to your primary withdrawal method before the account is closed. Please note that if your reason for closing is related to problem gambling, fbajje's self-exclusion tool may be a better option — it can also be applied immediately by contacting support.
Deposits & Withdrawals
QHow do I deposit money into my fbajje account using bKash?
To deposit via bKash on fbajje, log in to your account, go to the Cashier or Deposit section, and select bKash as your payment method. Enter the deposit amount (minimum ৳200), follow the on-screen instructions to complete the bKash Send Money transaction to the designated fbajje merchant number, and enter the transaction ID to confirm. Deposits via bKash are processed instantly in most cases.
QHow long does a Nagad deposit take on fbajje?
Nagad deposits on fbajje are processed instantly under normal conditions. Once you complete the Send Money transaction from your Nagad app to the designated fbajje merchant number and enter the transaction reference in the deposit form, your fbajje balance is updated in real time. If your deposit has not appeared within 15 minutes, contact the fbajje support team with your Nagad transaction ID for a manual check.
QWhat is the minimum deposit amount on fbajje?
The minimum deposit on fbajje is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported Bangladeshi banks, the minimum deposit is ৳500. These thresholds are set to ensure transaction processing costs remain reasonable for both players and the platform.
QWhat is the minimum withdrawal amount on fbajje?
The minimum withdrawal amount on fbajje is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. Withdrawal requests are subject to identity verification — your account must be fully KYC-verified before any withdrawal can be processed. Accounts that have received a bonus may also be subject to applicable wagering requirements before withdrawal is available on bonus-derived funds.
QHow long do withdrawals take on fbajje?
fbajje processes withdrawal requests within 1–3 business hours for verified accounts. Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically the fastest, often completing within 1 hour during business hours (Bangladesh Standard Time, UTC+6). Bank transfers may take 1–3 business days depending on the receiving bank. First-time withdrawals may take slightly longer due to additional security checks.
QDoes fbajje charge any fees on deposits or withdrawals?
fbajje does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction fees, which are outside fbajje's control. We recommend checking your provider's current fee schedule before initiating large transactions. The amount credited to your fbajje account will match exactly what fbajje receives after any third-party processing.
QCan I withdraw to a different bKash number than I deposited from?
For security reasons, fbajje's standard policy requires withdrawals to be processed to the same payment method and account number used for the most recent deposit. This anti-fraud measure protects players from unauthorised withdrawal attempts. If your payment details have changed (e.g., new mobile number or new bank account), contact [email protected] to update your withdrawal details after completing the required verification steps.
Games & Gameplay
QWhat cricket betting markets are available on fbajje?
fbajje offers a wide range of cricket betting markets covering major tournaments including the Bangladesh Premier League (BPL), IPL, ICC T20 World Cup, Test series, and ODI matches featuring the Bangladesh Tigers. Available market types include match winner, top batsman, top bowler, total runs, over/under runs per over, man of the match, and in-play live betting during ongoing matches. Markets are updated in real time.
QWhat slot games are available on fbajje?
fbajje hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue covers classic 3-reel slots, video slots with bonus rounds, progressive jackpot slots, and crash-style games. Games are fully playable on mobile devices running Android or iOS without any download required. New titles are added regularly, particularly after major provider releases.
QIs fbajje's Crash game fair? How does it work?
fbajje's Crash game uses a provably fair algorithm, meaning each round's outcome is determined by a cryptographic seed that can be independently verified by players after the round ends. The game features a multiplier that rises from 1x and can crash at any point. Players must cash out before the crash to lock in their multiplier. The higher the multiplier at cash-out, the larger the payout — but the risk of the multiplier crashing before cash-out also increases.
QCan I play fbajje games on my mobile phone?
Yes. fbajje's platform is fully optimised for mobile play on all modern smartphones and tablets. No app download is required — simply open the fbajje website in your mobile browser (Chrome, Firefox, or Safari recommended) and all games, account management, deposits, and withdrawals are accessible. The mobile interface is touch-optimised and designed to work well on standard Bangladeshi mobile data connections.
QWhat is the RTP (Return to Player) on fbajje slot games?
RTP varies by game and provider. Most slots available on fbajje have an RTP between 94% and 97%, which is standard across the industry. Individual game RTP figures are available in each game's information panel — look for the "i" or "info" icon within the game interface. Higher RTP means a lower house edge over the long term, though individual session outcomes can vary significantly from the theoretical average.
Bonuses & Promotions
QWhat welcome bonus does fbajje offer to new players?
fbajje offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and terms — including the percentage match, maximum bonus cap in BDT, and applicable wagering requirements — are shown on the promotions page at the time of registration. Bonus terms can change periodically, so always check the current promotions page before making your first deposit to ensure you receive the most up-to-date offer.
QWhat are wagering requirements and how do they work on fbajje?
Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet the bonus amount before the bonus funds — and any winnings derived from them — can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-related funds. The specific wagering requirement for each bonus is stated in its individual terms on the fbajje promotions page.
QDoes fbajje offer free spins or cashback promotions?
Yes. In addition to the welcome bonus, fbajje runs ongoing promotions that may include free spins on selected slot games, reload bonuses on subsequent deposits, cashback offers on net losses over a given period, and seasonal promotions tied to events like BPL season, IPL, Eid, or Pohela Boishakh. Promotional availability and terms vary — check the fbajje promotions page regularly or contact support to ask about current offers.
QCan I opt out of receiving bonus offers from fbajje?
Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional communications and bonus offers in your fbajje account settings. Players who are self-excluded or have activated responsible gaming limits are automatically removed from bonus and promotional targeting as part of fbajje's player protection policy.
QDoes fbajje have a loyalty or VIP programme?
fbajje rewards regular players through an ongoing loyalty programme where consistent play accumulates points redeemable for bonus credit, free spins, or other benefits. Higher activity levels unlock access to improved withdrawal speeds, dedicated support, and exclusive seasonal offers. Full details of the current loyalty tier structure and point redemption rates are available in your fbajje account dashboard under the Rewards section.
Safety & Responsible Gaming
QIs fbajje safe to use? How is my money protected?
fbajje uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds, meaning your balance is protected regardless of the platform's financial status. All transactions are monitored for fraud and unusual activity. For additional peace of mind, enable two-factor authentication (2FA) in your account security settings.
QIs fbajje legal in Bangladesh?
fbajje operates as an online gaming platform serving Bangladeshi players and is committed to providing a safe, transparent, and fair gaming environment. We do not fabricate specific licensing claims. Players are responsible for understanding the laws applicable to online gambling in their jurisdiction. fbajje encourages all players to review their local regulations and to use the platform responsibly. For platform-level safety, fbajje uses SSL encryption and fair-play certified games.
QHow do I set deposit limits or take a break from gambling on fbajje?
fbajje provides a full suite of responsible gaming tools accessible from your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits; apply a temporary time-out (24 hours to 6 weeks); or request self-exclusion for periods ranging from 6 months to permanent. Reducing limits takes effect immediately. Increasing limits requires a 7-day cooling-off period. See the fbajje Responsible Gaming page for full details.
QWhat is the minimum age to play on fbajje?
The minimum age to register and play on fbajje is 18 years. This is a strict requirement with zero exceptions. Age is verified during account registration and again at the point of first withdrawal using government-issued identity documents. Any account found to be operated by a person under 18 will be immediately suspended and any funds returned. If you suspect a minor is using fbajje, contact [email protected] immediately.
QHow do I contact fbajje customer support?
You can reach the fbajje support team by emailing [email protected] at any time. For responsible gaming matters, include "Responsible Gaming" or "Self-Exclusion Request" in the subject line for priority routing. Standard queries are responded to within 2 hours (Bangladesh Standard Time, UTC+6), and urgent responsible gaming requests are handled within 2 hours around the clock. All communications are treated with complete confidentiality.
Email Support
Send your question to our team at any time. Include "FAQ" or "Support" in your subject line and we will route your message to the right team member.
[email protected]Response Time
Standard queries are answered within 2 hours during Bangladesh Standard Time (UTC+6). Responsible gaming and self-exclusion requests are prioritised 24/7.
Available 24/7Further Reading
For detailed policies on gaming rules, data handling, and player obligations, see our Terms & Conditions, Privacy Policy, and Responsible Gaming pages.
fbajje.vipStill Have a Question?
If your question was not answered above, our support team is ready to help. You can also explore the fbajje platform directly — register, browse games, or read more about who we are.